E-Learning Logon Troubleshooting

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Logging on for the first time:

Before you Try to log on for the first time please ensure you have:

• Windows XP or better - click here for more information
  Windows XP or better - click to hide
  

  To check what operating system you have:
  Right click on my computer
  On the General tab go to Properties
  The first few lines of information under System will tell you what your operating system is.
  If you do not have Windows XP or a more current Microsoft operating system you will not be able to access your e-learning lesson plans.
  



• Internet Explorer 6.0 or higher - click here for more information
  Internet Explorer 6.0 better - click to hide
  

  To check what version of internet explorer you have:
  From this page click on Help on the Menu Bar at the top of the page
  Select About Internet Explorer
  This will tell you what version of Internet Explorer you have.
  If your version of Internet Explorer is earlier than 6.0 you will need to update it. You can click here to go to Microsoft's Internet Explorer download page.



• You will need a Broadband internet Connection - click here for more information
  Click to hide information about your internet connection
  

  Your internet connection needs to be a fast connection for example
  Broadband
  ADSL
  Cable
  Any of these or other fast internet connection
  E-learning will not work with a Dial Up internet connection
  



• How to connect if you have Windows 7 - click here for more information
  Windows 7 connection instructions - click to hide
  

  1. In Internet Explorer, click Internet Options on the Tools menu.
  2. On the Security tab, click Trusted sites
  3. Click Sites
  4. In the Add this Web site to this zone box, type www.ghtraining.co.nz
  5. click in the check box to clear the Require server verification (https:) for all sites in this zone
  6. Click Add, and then click OK (or close)
  7. Click OK



• When you click to log on you will need to Accept our ActiveX control. If you decline or don't accept this you will not be able to log on to E-learning!
  
  Click here for information on reactivating your Active X
  Reactivate Active X - click to hide
  

  On the Menu Bar at the top of the page click Tools and select Internet Options
  Go to the Security tab:
  Click Custom level
  Look for ActiveX controls and plug-ins
      Tick Download signed ActiveX controls = Enabled
      Tick Run ActiveX controls and plug-ins = Enabled
      Tick Script ActiveX controls marked safe for scripting = Enabled
  Scroll down the list a bit further to Scripting
      Tick Active scripting = Enabled
  Click OK and then click YES to save the changes then click OK again.
  You will need to close and re-open Internet Explorer
  Go to www.ghtraining.co.nz and click on the login button at the top of the page
  

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Other log on information

Sometimes when you update windows the ‘Remote Desktop Active X Control’ is disabled. Click here for instructions to enable this control.

If you are trying to log on from the public library, an internet cafe, or someone else's computer - please

Check with the librarian, staff member, or person who owns the computer that the computer meets the above requirements AND that they are happy for you to accept/change the ActiveX settings.

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Download log on software

If you have followed the above instructions and are still unable to log on, please download the software below.
Click on any of the instructions with a line underneath to see a picture.

1. Click the winzip icon (on the left) to open the file download link, then click open
2. Click in the e-learning zip folder and double click the e-learning.exe file. 
   If you get an unknown publisher message - click run
3. Where is says 'computer name' type in www.ghtraining.co.nz and click connect
4. You will need to enter your user name and password to log in

• Click the winzip icon (above) and click open
• Go to the file menu and click extract all
• Click next then browse
• Click on Desktop, then o.k.
• Click on Next then Finish
• To use the programme double click on the icon with the G&H Logo on your desktop and log on as usual.
• You can now delete the zip file from your desktop by right clicking the zip file on your desktop and choosing delete.

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